COVID-19 (Corona Virus) update

We are ready to help you through financial uncertainty. Find out how we are supporting you with free volunteer income tax filing, navigation of the new COVID-19 benefits, help with dealing with your lending institutions, and free confidential credit counselling advice.
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How we will help complete taxes for persons with low income.

Step 1

Collect all tax documents, include contact info

Step 2

Drop your tax package off between 9 am and 5 pm

Step 3

Your tax package will then be in quarantine for 48 hours

Step 4

Our tax preparers will call you to fill out info or ask questions

Step 5

Your taxes will be e-filed after you return to the office to sign your forms

After much deliberation and effort, we have decided to resume tax filing services here at the Sudbury Community Service Centre. The process will be a little different, but the service will still be free of charge and will follow established social distancing and safety rules.

We are asking that you drop off your tax package to our office between 9AM and 5PM, Monday to Friday, in a SEALED envelope. Your name and phone number MUST be clearly written on the outside of the envelope. You can drop off the envelope through the mail slot on the front of the building located at 1166 Roy Avenue.

Once the package has been through quarantine (48 hours), one of our tax preparers will call you to fill out your taxes and answer any questions you may have about your tax return. You then must return to the office 48 hours after the phone appointment to sign the necessary papers and collect your tax package. Your taxes will then be efiled 48 hours after the signed papers are received by one of our volunteers.

Please be advised, your taxes will not be filed if you have not signed the proper forms and collected your tax package.

As we continue to navigate the difficult and strange times COVID19 has placed upon us, we are striving to ensure your taxes are filed in a timely and efficient manner. As the situation evolves, we will keep you apprised of any changes we make to ensure the safety of our staff and clients.

Thank you for your patience and understanding during these strange and uncertain times.

We are also working hard to help you navigate the myriad of new benefits that have emerged from the government in response to the COVID19 crisis. Information around which benefits are available is changing quickly. Allow one of our credit counsellors help you navigate the different benefits you may be entitled to today.

We are here to help you through uncertain financial times.

We understand now more than ever that people need our help, and we will continue to serve the community in the safest manner possible. Credit Counselling Sudbury is here for you through these uncertain times. Please contact us at 705-560-0430 to speak to a certified credit counselor today.

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