FAQ

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What Are Your Business Hours And Office Location?

We are located at 1166 Roy Ave, Sudbury, ON P3A 3M6 and our office hours are Monday to Friday 9:00am to 5:00pm.

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Who Will Know I Have Gone To Credit Counselling?

No one will know you have been here unless you tell them. Our Service is discrete and fully confidential. Please see our PRIVACY POLICY for more information.

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How Does The Centre Make Money?

We are a non-profit, registered charitable organization. We are funded through donations from creditors (banks, finance companies, trust companies, credit unions, and retailers) as well as contributions from major industry located here in Sudbury.

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What Does It Cost?

There is no charge for you to get professional help in solving your debt or money management troubles through our individual counseling sessions. If you chose to start a Debt Management Program, and you can afford it, there may be a small fee built into your overall monthly payment.

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If I pay less money towards my debts through a DEBT MANAGEMENT PROGRAM, how long will it take me to get out of debt?

Most creditors will give you a break once they hear you have an appointment with us. Creditors are very supportive of Credit Counselling Services and are very cooperative with us when attempting to resolve client problems. We are often able to arrange to have your interest waived which can help you get out of debt faster.

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Is it true that with a DEBT MANAGEMENT PROGRAM you will handle all of the payments to my creditors?

Yes. You make one agreed upon payment to us each month that we distribute on your behalf.

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I cannot make the required payments to my creditors. How can you help me?

A counsellor will discuss solutions with you including a debt management program, direct negotiation with creditors, and money management or budget counselling.

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My creditors are calling me demanding money I do not have. Can you help?

Most creditors will give you some relief once they hear you have an appointment with us. Creditors are very supportive of Credit Counselling Services and are very cooperative with us when attempting to resolve client problems.

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Am I eligible for your service?

YES. Anyone who would like non-biased, confidential advice on money or debt management can come and see us.